PLEASE REFER TO YOUR CONTRACT T/C'S IF YOU HAVE QUESTIONS.

BOOKKEEPING IS DONE BY A 3RD PARTY SERVICE. THIS FORM IS USED TO NOTIFY THEM TO PROCESS A REFUND OF YOUR ACCOUNT BALANCE AND IT IS A CONTRACT REQUIREMENT.

ACCOUNT CREDIT BALANCE. Credit balances are usually from security deposits that have been paid upfront instead of being secured by credit card. Cancelled items and overpayments may also cause a credit balance. As agreed in the contract, credit balances are be held in your account for future use until this form is submitted to request a refund. The form below should be on the submission date, which is 10+ days after the return date of all rentals.

IF YOU USED A CREDIT CARD for the damage deposit --- it was only a "hold" and will fall off after 10-days. There is no need to send this form. Damage deposits should be covered by credit card so the "refund" is automatic, otherwise there is a $5 charge for manually issuing a check by mail.  Checks are mailed directly by our bank your account address on your contract. IF YOUR ADDRESS HAS CHANGED - MAKE SURE you notify use to update it BEFORE submitting this form.  (See also: PAYMENT ISSUE DATES, below)

ECREDITS. ECREDITS are credits given by certificate or coupon that may be applied against any future account balance. They are issued as agreed in the contract, usually if a warranty issue or cancellation occurs. ECREDITS have a nominal cash value as is, but you can authorize AEG to sell them to another person or entity for a 20% reduction in the face value. Once sold, the funds go into your account and you can receive them re-submitting this form.

ACCOUNT HOLD. Credit balances are on hold until 10-days after your event, during the DRP (Dispute Resolution Process) and while an uncured default exists.

SUBMISSION CERTIFICATION. When you submit this ACR form, you agree your event has concluded; no unresolved, unsettled or open issues remain; and your account credit balance should be paid to you immediately.  You also confirm you have and will continue abiding by the Event Order contract and T/C's.

SUBMITTING A REFUND REQUEST.

• Complete the electronic refund request below.

• SUBMISSION DATE: 10+ days after RENTALS RETURN DATE or DRP SETTLEMENT DATE, whichever is later. To provide time for any adjustments to be properly reflected, submissions need to be sent 10+ days after the return date of your rentals. This is usually your event end date, but if you shipped an item back it would be the date shipped shown in your tracking documentation. If there was an account hold in effect (due to a dispute or active PAR mediation) it would be the date the hold was removed.

• PAYMENT ISSUE DATES: Submissions received by the 15th of the month are issued on the 20th. Allow and additional 10-days for delivery by US Mail or processing if a credit card is refunded. Early submissions cannot be processed and must be resubmitted after the submission date. Submission submitted and a later dispute is stated must be resubmitted to confirm the dispute is resolved.

• ALLOW 10-DAYS FOR DELIVERY BY USPS MAIL AFTER THE ISSUE DATE. This means to expect your check in the mail about the 5th of the month.

• IF YOUR ADDRESS HAS CHANGED email immediately after submitting this form to let them know to change your address of record. Payments sent to an old address can take 120-days to reissue or incur a stop payment fee. The USER is responsible for keeping address updated. Payments MUST be sent to the address of record for the USER.

Because of the monthly check issue and delivery times ALLOW 6 WEEKS FOR DELIVERY OF REFUND CHECK. On average the process takes 4+ weeks and may take as long as 6-weeks depending upon USPS mail.

STATUS REQUESTS: It is not possible to respond to request for refund status within the times given above. If not received after, let us know as soon as possible by sending us the submission confirmation you will receive. It is needed to look it up in our automated system.

Please submit the following information:

YOUR EVENT ID# AND ACCOUNT ID# WILL BE ON YOUR LAST CONTRACT (EVENT ORDER).

THIS MUST BE SUBMITTED BY THE EVENT ORDER CONTRACT SIGNOR.

By SUBMITTING this form, I as the CONTRACTEE (USER) named above affirm and agree: (1) I have reviewed my final CONTRACT invoice and agree it is correct; (2) I request refund of any credit balance in my AEG account pursuant to the CONTRACT; (3) I have and will to abide by the most current T/C's and POLICIES as found at http://terms.amerevent.com; (4) I have no dispute, unresolved, unsettled or open matters regarding the CONTRACT; and (5) AEG's issuance of a refund or ECREDIT and within 48-hours thereafter my undisputed receipt of such, use notwithstanding, is consideration in settlement of all disputes or matters between the PARTIES.