FORM CBR v122920
ACCOUNT CREDIT BALANCE
PLEASE REFER TO YOUR CONTRACT
T/C'S IF YOU HAVE QUESTIONS.
BOOKKEEPING IS DONE BY A 3RD PARTY SERVICE. THIS FORM IS USED TO NOTIFY
THEM TO PROCESS A REFUND OF YOUR ACCOUNT BALANCE AND IT IS A CONTRACT
ACCOUNT CREDIT BALANCE. Credit balances are usually from security
deposits that have been paid upfront instead of being secured by credit
card. Cancelled items and overpayments may also cause a credit balance.
As agreed in the contract, credit balances are be held in your account
for future use until this form is submitted to request a refund. The
form below should be on the submission date, which is 10+ days after the
return date of all rentals.
IF YOU USED A CREDIT CARD for the damage deposit --- it was only a
"hold" and will fall off after 10-days. There is no need to send this
form. Damage deposits should be covered by credit card so the "refund"
is automatic, otherwise there is a $5 charge for manually issuing a
check by mail. Checks are mailed directly by our bank your account
address on your contract. IF YOUR ADDRESS HAS CHANGED - MAKE SURE you
notify use to update it BEFORE submitting this form.
(See also: PAYMENT ISSUE DATES,
ECREDITS. ECREDITS are credits given by certificate or coupon that may
be applied against any future account balance. They are issued as agreed
in the contract, usually if a warranty issue or cancellation occurs.
ECREDITS have a nominal cash value as is, but you can authorize AEG to
sell them to another person or entity for a 20% reduction in the face
value. Once sold, the funds go into your account and you can receive
them re-submitting this form.
ACCOUNT HOLD. Credit balances are on hold
until 10-days after your event, during the
DRP (Dispute Resolution
and while an uncured default exists.
SUBMISSION CERTIFICATION. When you submit this ACR form, you agree your
event has concluded; no unresolved, unsettled or open issues remain; and
your account credit balance should be paid to you immediately. You
also confirm you have and will continue abiding by the Event Order
contract and T/C's.
SUBMITTING A REFUND REQUEST.
Complete the electronic refund request below.
SUBMISSION DATE: 10+ days after RENTALS RETURN DATE or DRP
SETTLEMENT DATE, whichever is later. To provide time for any
adjustments to be properly reflected, submissions need to be sent
10+ days after the return date of your rentals. This is usually your
event end date, but if you shipped an item back it would be the date
shipped shown in your tracking documentation. If there was an
account hold in effect (due to a dispute
or active PAR mediation) it would be the date the hold was removed.
PAYMENT ISSUE DATES: Submissions
received by the 15th of the month are issued on the 20th. Allow and
additional 10-days for delivery by US Mail or processing if a credit
card is refunded. Early submissions cannot be processed and must be
resubmitted after the submission date. Submission submitted and a
later dispute is stated must be resubmitted to confirm the dispute
ALLOW 10-DAYS FOR DELIVERY BY USPS MAIL AFTER THE ISSUE DATE. This
means to expect your check in the mail about the 5th of the month.
IF YOUR ADDRESS HAS CHANGED email
immediately after submitting this form to let them know to change
your address of record. Payments sent to an old address can take
120-days to reissue or incur a stop payment fee. The USER is
responsible for keeping address updated. Payments MUST be sent to
the address of record for the USER.
Because of the monthly check issue and delivery times ALLOW 6 WEEKS FOR
DELIVERY OF REFUND CHECK. On average the process takes 4+ weeks and may
take as long as 6-weeks depending upon USPS mail.
STATUS REQUESTS: It is not possible to respond to request for refund
status within the times given above. If not received after, let us know
as soon as possible by sending us the submission confirmation you will
receive. It is needed to look it up in our automated system.
Please submit the following information:
YOUR EVENT ID# AND ACCOUNT ID# WILL BE ON YOUR LAST CONTRACT (EVENT
THIS MUST BE SUBMITTED BY THE EVENT ORDER CONTRACT SIGNOR.