PLEASE REFER TO YOUR CONTRACT T/C'S IF YOU HAVE QUESTIONS.

BOOKKEEPING IS DONE on a 3rd party basis. THIS FORM IS REQUIRED BY YOUR CONTRACT and both notifies the bookkeeper to process your refund and verifies your current USPS Mail address. Please see your your contract, invoice or confirmation for additional details are needed. 

ACCOUNT CREDIT BALANCE REFUND. Credit balances in your account are usually from security deposits that were paid upfront instead of being a hold on a bankcard. Cancelled items and overpayments may also cause a credit balance. As agreed in the contract, credit balances are be held in your account for future use until you submit this form to verify your name & address and request a refund. Refunds can only be issued to the contract signor, no claim by another can be processed. To make sure everything has been accounted for and any credits issued, this form needs to be submitted 10+ days after the return date of all rentals.

IF YOU USED A BANKCARD for the damage deposit --- YOU DO NOT NEED TO SEND IN THIS FORM.  Your damage deposit was only a "hold" and will fall off automatically after 10-days (unless damage costs are incurred). You do not pay the 3% processor fee on BANKCARD holds, only on actual charges.

MANUAL CHECK FEE. A $5 charge is incurred for manually issuing you a refund check by mail.  Refund checks are mailed directly by our bank to the address on your submission below. IF YOUR ADDRESS HAS CHANGED - MAKE SURE you put the correct address in this form BEFORE submitting it.  Only the contract signor may request a change to the address listed on the contract and due to the number of invalid addresses the address must be fully correct as given on the form.

STOP PAYMENT FEE. A $50 stop payment and check reissue fee applies if the wrong address or other information is given. It may be possible to avoid this fee by waiting 120-days for the check to age out of the bank system.  

ECREDITS. ECREDITS are credits given by certificate or coupon that may be applied against any future account balance. They are issued as agreed in the contract, usually if a warranty issue or cancellation occurs. ECREDITS have a nominal cash value as is, but you can authorize AEG to sell them to another person or entity for a 20% reduction in the face value. Once sold, the funds go into your account and you can receive them re-submitting this form.

ACCOUNT HOLD. Credit balances are on hold until 10-days after your event, during the DRP (Dispute Resolution Process) and while an uncured default exists.

SUBMISSION CERTIFICATION. When you submit this CBR form, you agree your event has concluded; no unresolved, unsettled or open issues remain; and your account credit balance should be paid to you immediately.  You also confirm you have and will continue abiding by the Event Order contract and T/C's.

SUBMITTING A REFUND REQUEST.

• Complete the electronic refund request below.

• SUBMISSION DATE: 10+ days after RENTALS RETURN DATE or DRP SETTLEMENT DATE, whichever is later. To provide time for any adjustments to be properly reflected, submissions need to be sent 10+ days after the return date of your rentals. This is usually your event end date, but if you shipped an item back it would be the date shipped shown in your tracking documentation. If there was an account hold in effect (due to a dispute or active PAR mediation) it would be the date the hold was removed.

• PAYMENT ISSUE DATES: Submissions received by the 19th of the month are issued on or after the 20th. Allow and at least an additional 10-days for delivery by US Mail.  Do not expect delivery before the 5th of the next month.

• ALLOW AT LEAST 10-DAYS FOR DELIVERY BY USPS MAIL AFTER THE ISSUE DATE. This means to expect your check in the mail the 5th of the month.

• SUBMITTING EARLY. If your submit your refund request before 10-days have past from the return of your rentals, your request must be held until the 10-days have past. If this is past the 20th of the month, your refund will not be processed until the 2th of the following month.

• IF YOUR ADDRESS HAS CHANGED email immediately after submitting this form to let them know to change your address of record. Payments sent to an old address can take 120-days to reissue or incur a stop payment fee. The USER is responsible for keeping address updated. Payments MUST be sent to the address of record for the USER.

EXPECT REFUND CHECK ON OR AFTER THE 5TH OF THE MONTH. Because checks are issued monthly and US Mail can take 2 weeks or more, allow up to 6 weeks for refund check delivery.  STATUS REQUESTS: It is not possible to respond to refund status requests made before the 5th of the next month (if you submitted your request by the 19th of the month earlier). If not received after, let us know as soon as possible by sending us the submission confirmation you received. We can then as our bank for information.

ACCOUNT CREDIT BALANCE REFUND REQUEST

ECREDIT SALE AUTHORIZATION

YOUR EVENT ID# AND ACCOUNT ID# WILL BE ON YOUR LAST CONTRACT (EVENT ORDER).

THIS FORM MUST BE SUBMITTED BY THE RENTAL CONTRACT SIGNOR.

By SUBMITTING this form, I as the CONTRACTEE (RENTER) named above and on the EVENT ORDER and I affirm and agree: (1) I have reviewed my final CONTRACT invoice and agree it is correct; (2) I request refund of any credit balance in my AEG account; (3) I have and will to abide by the most current T/C's and POLICIES as found at https://terms.amerevent.com; (4) I have no dispute, unresolved, unsettled or open matters regarding the CONTRACT; and (5) AEG's issuance of a refund or ECREDIT in accordance with the terms of the CONTRACT, use notwithstanding, is consideration in settlement of all disputes or matters between the PARTIES.