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FORM CBR v020623
ACCOUNT CREDIT BALANCE
REFUND REQUEST |
ECREDIT SALE
AUTHORIZATION
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PLEASE REFER TO YOUR CONTRACT
T/C'S IF YOU HAVE QUESTIONS.
BOOKKEEPING IS DONE on a 3rd party basis. THIS FORM IS REQUIRED BY YOUR
CONTRACT and both notifies the bookkeeper to process your refund and
verifies your current USPS Mail address. Please see your your contract, invoice
or confirmation for additional details are needed.
ACCOUNT CREDIT BALANCE REFUND. Credit balances in your account are usually from security
deposits that were paid upfront instead of being a hold on a bankcard. Cancelled items and overpayments may also cause a credit balance.
As agreed in the contract, credit balances are be held in your account
for future use until you submit this form to verify your name & address
and request a refund. Refunds can only be issued to the contract signor,
no claim by another can be processed. To make sure everything has been
accounted for and any credits issued, this form needs to be submitted 10+ days after the
return date of all rentals.
IF YOU USED A BANKCARD for the damage deposit --- YOU DO NOT NEED TO
SEND IN THIS FORM. Your damage deposit was only a
"hold" and will fall off automatically after 10-days (unless
damage costs are incurred). You do not pay the 3% processor fee on
BANKCARD holds, only on actual charges.
MANUAL CHECK FEE. A $5 charge is incurred for manually issuing
you a
refund check by mail. Refund checks are mailed directly by our bank
to the address on your submission below. IF YOUR ADDRESS HAS CHANGED - MAKE SURE you
put the correct address in this form BEFORE submitting it. Only the
contract signor may request a change to the address listed on the
contract and due to the number of invalid addresses the address must be
fully correct as given on the form.
STOP PAYMENT FEE. A $50 stop payment and check reissue
fee applies if the wrong address or other information is given. It may
be possible to avoid this fee by waiting 120-days for the check to age
out of the bank system.
ECREDITS. ECREDITS are credits given by certificate or coupon that may
be applied against any future account balance. They are issued as agreed
in the contract, usually if a warranty issue or cancellation occurs.
ECREDITS have a nominal cash value as is, but you can authorize AEG to
sell them to another person or entity for a 20% reduction in the face
value. Once sold, the funds go into your account and you can receive
them re-submitting this form.
ACCOUNT HOLD. Credit balances are on hold
until 10-days after your event, during the
DRP (Dispute Resolution
Process)
and while an uncured default exists.
SUBMISSION CERTIFICATION. When you submit this CBR form, you agree your
event has concluded; no unresolved, unsettled or open issues remain; and
your account credit balance should be paid to you immediately. You
also confirm you have and will continue abiding by the Event Order
contract and T/C's.
SUBMITTING A REFUND REQUEST.
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Complete the electronic refund request below.
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SUBMISSION DATE: 10+ days after RENTALS RETURN DATE or DRP
SETTLEMENT DATE, whichever is later. To provide time for any
adjustments to be properly reflected, submissions need to be sent
10+ days after the return date of your rentals. This is usually your
event end date, but if you shipped an item back it would be the date
shipped shown in your tracking documentation. If there was an
account hold in effect (due to a dispute
or active PAR mediation) it would be the date the hold was removed.
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PAYMENT ISSUE DATES: Submissions
received by the 19th of the month are issued on or after the 20th. Allow and
at least an additional 10-days for delivery by US Mail. Do not
expect delivery before the 5th of the next month.
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ALLOW
AT LEAST 10-DAYS FOR DELIVERY BY USPS MAIL AFTER THE ISSUE DATE. This
means to expect your check in the mail the 5th of the month.
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SUBMITTING EARLY. If your submit your refund request before 10-days
have past from the return of your rentals, your request must be held
until the 10-days have past. If this is past the 20th of the month,
your refund will not be processed until the 2th of the following
month.
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IF YOUR ADDRESS HAS CHANGED email
immediately after submitting this form to let them know to change
your address of record. Payments sent to an old address can take
120-days to reissue or incur a stop payment fee. The USER is
responsible for keeping address updated. Payments MUST be sent to
the address of record for the USER.
EXPECT REFUND CHECK ON OR AFTER THE 5TH OF THE MONTH.
Because checks are issued monthly and US Mail can take 2 weeks or more,
allow up to 6 weeks for refund check delivery.
STATUS REQUESTS: It is not possible to respond to refund
status requests made before the 5th of the next month (if you submitted
your request by the 19th of the month earlier). If not received after, let us know
as soon as possible by sending us the submission confirmation you
received. We can then as our bank for information.
ACCOUNT CREDIT BALANCE REFUND REQUEST
ECREDIT SALE AUTHORIZATION
YOUR EVENT ID# AND ACCOUNT ID# WILL BE ON YOUR LAST CONTRACT (EVENT
ORDER).
THIS FORM MUST BE SUBMITTED BY THE RENTAL CONTRACT SIGNOR.
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