Tents and sidewalls are priced as "B" quality. "BA" ("B+") rating is often also available at an ~25% upcharge. Do not expect a select tent if a B or C grade is rented. "A" grade tents are almost new and less commonly available and incur a larger 50-100% upcharge. As grade decreases, tears, punctures, seam separation and stains may occur and in grade B or above, will be repaired onsite as found or reported. "A" quality (highest formal grade) tents will have few imperfections but must be specified on the Event Order by line item and requires the "SELECT SERVICE" option is included and its additional costs paid.
---Tent sections come in sunblock and sunlit vinyl. This allows light into the insides of the tent, while limiting excessive heat. Sunblock and sunlit vinyl differences is generally not visible in the evening or at night. Sunlit vinyl will look lighter and more translucent than sunblock in sunlight. This is not a defect.
The USER must always review inventory before being loaded at the warehouse to assure the quality they desire has been ordered. After loading the quality can not be changed. UNLESS SELECT SERVICE IS INCLUDED ONSITE REPAIR AND CLEANING WILL OFTEN BE REQUIRED. Tents often come from one event location immediately to another without the 15-days required to separately clean and dry sections. EXPECT SPOTS, STAINS, PARTICLES, OFF ODORS AND TEARS AS EQUIPMENT IS DELIVERED TO SITE. All of these are handled by the installation crew before the scheduled turnover time of your equipment. Our crews have installed thousands of tents and know what to expect. But, you also must know what to expect.
Event Orders confirmed on a "BEST EFFORTS" basis (tents, tent types, sidewalls, window walls, or clear walls) depend upon inventory and may be grade C or above. BEST EFFORTS events have no quality or availability guarantee unless SELECT SERVICE is included and its additional costs are paid.
---Tent use is subject to the Standard Operating Policy [POLICY-SOP], Tent Quality Standards and Wind Ratings. These may change from time to time and POLICY-SOP dominates over any other information or publication.
---UPTIME. Tents, tent lighting, tent HVAC, tent flooring and all tent accessories and contents have a 90% uptime warranty except for weather related issue, human related issues and acts of God which have no warranty. Downtime is necessary for maintenance and repairs from use and may occur at any time. There is no adjustment for the 10% downtime.
---Disputes concerning the grade of a tent used may be resolved in USER’s favor if photographic evidence supports the claim and the excessive percentage of defect. In any such instance, the resolution shall be the lowering of the paid tent grade by one level and the issuing to USER of an ECREDIT for the difference. A cash refund of the difference shall not be available unless the grade change was required due to known inventory unavailability..
*DEFECTS may be faded, discolored, dirty, stained, or spotted areas and includes tears, rips, pin-holes, patches, repairs and any other factor that makes a tent not new in quality.
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