DISPUTE RESOLUTION PROCESS ("DRP") APPLICATION
This is the MEDIATION / BINDING ARBITRATION METHOD
agreed to in the contract by the PARTIES. Its purposed is to provide a fast
dispute resolution for civil matters at the least cost for all PARTIES. The Phase-1
DRP review (DRP-1) is a review of the contract's warranty and the immediate application of
the benefits it may provide. DRP-1 is done electronically with the
PARTIES presenting and supporting their cases. DRP-2 is an in person
discussion between the PARTIES where each side share any costs equally.
If neither DRP-1 or DRP-2 satisfy the PARTIES, or if
either PARTY wishes, the process can be escalated to Phase-3 DRP (DRP-3)
which depending upon size and type of claim is either Small Claims Court or binding arbitration with an Arbitrator from the American
Arbitration Society, as specified in POLICY-DRP depending upon the
dispute. Small Claims Court fees are paid as by each party as directed
by the Court and arbitrator costs are shared equally unless the
non-prevailing party's action determined frivolous or either party
attempts to circumvent the POLICY-DRP requirements, in which case that party
pays all costs including any attorney, court and administrative costs.
The parties agree any attempt to circumvent the DRP process or to use
any process likely to be more expensive to either party shall be null
and void and only the process, policy and procedures of POLICY-DRP and
the personal jurisdiction, venue and governing law designated herein
shall use used and are not changeable . Either party has up to 2 years from the EVENT DATE or
date of default to request DRP-3 if they have timely initiated the DRP
ACTION: Any party that makes demands or claims that are false,
contrary to the contract or significantly excessive of that provided in
the agreement are in FALSE ACTION default and will be assessed the
$100 fee provided in the agreement. Be very truthful, fair and honest in
your claims, this submission is used in Court processes. For the USER,
FALSE ACTIONS include
attempting to assign costs to AEG that you are contractually responsible
for, attempting to retrieve labor costs that you contributed without
prior CONSENT (defined as in writing), attempting to assign costs
associated property, rentals, and services provided by you or others,
making claims under the contract ERRORS provisions or ERRORS OFFSETS,
making claims for cash refunds when an eCredit is due by contract or
other items contrary to the contract provisions. The contract is very
thorough and covers most every possibility. You have signed that you
understand it and will follow it fully. To later believe and demand you
deserve more or anything different than what is provided by the contract
agreed is a FALSE ACTION.
OF PROCESS: Any party that enters into DRP and then fails to abide by the
process, its requirements or its determinations or who then causes
any additional default(s) shall be in default or multiple defaults of
contract. In the case of communications or publications in violation of
the contract T/C-18 NON-DISCLOSURE, TRADE SECRETS & NON-DISPARAGEMENT
clause shall be in default of both T/C-18 and T/C-11 (DISPUTES) and
shall pay all court, legal and administrative costs of the other party
and all applicable default fees (2 defaults x $100 per day of default).
THE CONTRACT AND ITS NO-FAULT WARRANTY IN DETERMINING FINDINGS.
For specifics, see
the contract attachment:
POLICY-DRP (click HERE).
To review POLICY-WARRANTY (click HERE).
Unless an extension is approved by CONSENT of both PARTIES, the initiation application
for DRP-1 must be filed within 20-days of the dispute OCCURRENCE (either
the delivery of the item causing dispute or the incident in dispute,
whichever is later) and all PARTIES permanently waive all claims and
demands if not so submitted. The PARTIES agree no communication outside
the POLICY-DRP initiation form (POLICY-DRP APPL) shall be a valid DRP
initiation request and any such shall be null and void. DRP-2 must be filed within the time limit
given in DRP-1 findings, and DRP-3 must be filed within 2-years of the
EVENT DATE or the date of contract default. A DRP may not be initiated while
equipment is in use by, remains under the control of USER or on EVENT
SITE. A DRP cannot be initiated while the PSL contracted (including by
contract revision) or cancellation fees have not been paid. You must
submit FORM-CBR to receive an
account credit balance refund (contract requirement).
to and as required by the contract ("EO") between Us (the "USER") and
American Event Group, Inc. ("AEG"), I, the submitter as SIGNOR and PARTY to
contract, request the dispute settlement via the DRP process given in
[POLICY-DRP] and attached to the Agreement.
We attest to and confirm the accuracy of the information we provide
below and agree to abide by the process and settlement."
Please provide the
Please avoid giving yahoo or similar email
addresses - these web-based email systems often fail when we try to send
you files. Also, make sure your email server doesn't reject mail from
PARSOLUTIONS.US. KEEP the
automatic response you receive upon sending this form as proof of
submission, date and time.
SELECT THE PROCESS YOU ARE INITIATING WITH THIS SUBMISSION:
PHASE ONE - ELECTRONIC REVIEW (FREE)
PHASE TWO - IN PERSON REVEIW (GRANITE CITY, IL) - $50
PHASE THREE - BINDING ARBITRATION (MADISON CO, IL) -
DRP provides three
progressive steps to resolve a dispute. Any contract SIGNOR, duly authorized
representative of a non-person entity PARTY, previously designated USER AGENT or attorney of a PARTY may initiate DRP (a
non-party, family member or agent may not). First is digital review, second is
formal mediation and third is small claims / binding arbitration. For full information
see the contract attachments: POLICY-DRP,
provide an honest and fair assessment of the reasons justifying your request for
an adjustment. Please be accurate and concise. Misrepresentations or intentional
exaggerations will not benefit your request. Please include as much of the
following information (at a minimum):
The name or
part number of the equipment you wish to be reviewed and adjusted,
of time the equipment was available for use during your event,
of time of your event,
provided the full number of setup, supervision and takedown persons
required in your event contract,
equipment substitution or additional event time/days that was offered.
Please provide reasoning why such was not used if offered, and
insurance was purchased, no weather related dispute or loss may be
considered. Weather and all acts of God are the USER's responsibility
Be sure to review
AGREEMENT TERMS AND CONDITIONS
to avoid making a request outside the terms and conditions agreed to for labor
and rental of property.
If this is a PHASE
TWO or PHASE THREE initiation, you do not need to re-enter information already
provided in an earlier phase. YOU ARE LIMITED TO 2500 CHARACTERS (an
internal processing error will be received if you exceed the form limit and you
must then resubmit). Be concise and accurate. Extraneous, 3rd person, hearsay
and/or unsupported information or biasing comment is redacted before
mediator review, so of no value.
CAREFUL!!! IF YOU ENTER THE WRONG CAPTCHA YOUR REQUEST WILL BE
DELETED AS SPAM. IT WILL NEVER BE SEEN....
Thank you for
completing the DRP process. Please press the "Send Request" button below to
begin PHASE ONE of the DRP process.