DISPUTE RESOLUTION PROCESS ("DRP") APPLICATION

 POLICY-DRP APPL

04/18/18

 AKA: POLICY-PAR

This is the MEDIATION / BINDING ARBITRATION METHOD agreed to in the contract by the PARTIES. Its purposed is to provide a fast dispute resolution for civil matters at the least cost for all PARTIES. The Phase-1 DRP review (DRP-1) is a review of the contract's warranty and the immediate application of the benefits it may provide.  DRP-1 is done electronically with the PARTIES presenting and supporting their cases. DRP-2 is an in person discussion between the PARTIES where each side share any costs equally. If neither DRP-1 or DRP-2 satisfy the PARTIES, or if either PARTY wishes, the process can be escalated to Phase-3 DRP (DRP-3) which depending upon size and type of claim is either Small Claims Court or binding arbitration with an Arbitrator from the American Arbitration Society, as specified in POLICY-DRP depending upon the dispute. Small Claims Court fees are paid as by each party as directed by the Court and arbitrator costs are shared equally unless the non-prevailing party's action determined frivolous or either party attempts to circumvent the POLICY-DRP requirements, in which case that party pays all costs including any attorney, court and administrative costs. The parties agree any attempt to circumvent the DRP process or to use any process likely to be more expensive to either party shall be null and void and only the process, policy and procedures of POLICY-DRP and the personal jurisdiction, venue and governing law designated herein shall use used and are not changeable . Either party has up to 2 years from the EVENT DATE or date of default to request DRP-3 if they have timely initiated the DRP process.

FALSE ACTION: Any party that makes demands or claims that are false, contrary to the contract or significantly excessive of that provided in the agreement are in FALSE ACTION default and will be  assessed the $100 fee provided in the agreement. Be very truthful, fair and honest in your claims, this submission is used in Court processes. For the USER, FALSE ACTIONS include attempting to assign costs to AEG that you are contractually responsible for, attempting to retrieve labor costs that you contributed without prior CONSENT (defined as in writing), attempting to assign costs associated property, rentals, and services provided by you or others, making claims under the contract ERRORS provisions or ERRORS OFFSETS, making claims for cash refunds when an eCredit is due by contract or other items contrary to the contract provisions. The contract is very thorough and covers most every possibility. You have signed that you understand it and will follow it fully. To later believe and demand you deserve more or anything different than what is provided by the contract agreed is a FALSE ACTION.

CONTEMPT OF PROCESS: Any party that enters into DRP and then fails to abide by the process, its requirements  or its determinations or who then causes any additional default(s) shall be in default or multiple defaults of contract. In the case of communications or publications in violation of the contract T/C-18 NON-DISCLOSURE, TRADE SECRETS & NON-DISPARAGEMENT clause shall be in default of both T/C-18 and T/C-11 (DISPUTES) and shall pay all court, legal and administrative costs of the other party and all applicable default fees (2 defaults x $100 per day of default).  

DRP FOLLOWS THE CONTRACT AND ITS NO-FAULT WARRANTY IN DETERMINING FINDINGS.

For specifics, see the contract attachment:  POLICY-DRP (click HERE).

To review POLICY-WARRANTY (click HERE).


TIMELY INITIATION. Unless an extension is approved by CONSENT of both PARTIES, the initiation application for DRP-1 must be filed within 20-days of the dispute OCCURRENCE (either the delivery of the item causing dispute or the incident in dispute, whichever is later) and all PARTIES permanently waive all claims and demands if not so submitted. The PARTIES agree no communication outside the POLICY-DRP initiation form (POLICY-DRP APPL) shall be a valid DRP initiation request and any such shall be null and void. DRP-2 must be filed within the time limit given in DRP-1 findings, and DRP-3 must be filed within 2-years of the EVENT DATE or the date of contract default. A DRP may not be initiated while equipment is in use by, remains under the control of USER or on EVENT SITE. A DRP cannot be initiated while the PSL contracted (including by contract revision) or cancellation fees have not been paid. You must submit FORM-CBR to receive an account credit balance refund (contract requirement).


"Pursuant to and as required by the contract ("EO") between Us (the "USER") and American Event Group, Inc. ("AEG"), I, the submitter as SIGNOR and PARTY to contract, request the dispute settlement via the DRP process given in [POLICY-DRP] and attached to the Agreement. We attest to and confirm the accuracy of the information we provide below and agree to abide by the process and settlement."

Please provide the following information:

Please avoid giving yahoo or similar email addresses - these web-based email systems often fail when we try to send you files. Also, make sure your email server doesn't reject mail from PARSOLUTIONS.US. KEEP the automatic response you receive upon sending this form as proof of submission, date and time.

YOUR FULL NAME (COMPLAINING PARTY):
A YOUR PERMANENT E-MAIL ADDRESS:
YOUR ORGANIZATION'S NAME:
THE 15-DIGIT EVENT (OR CONTRACT) # FOR YOUR EVENT:
NUMBERS ONLY (NO DASHES)
STREET ADDRESS:
DATE AND LOCATION OF EVENT:
CITY, STATE, ZIP CODE:
ORGANIZATION'S PHONE NUMBER:
PERSON IN CHARGE OF EVENT (IF NOT YOU):
THEIR EMAIL ADDRESS:

SELECT THE PROCESS YOU ARE INITIATING WITH THIS SUBMISSION:

DRP provides three progressive steps to resolve a dispute. Any contract SIGNOR, duly authorized representative of a non-person entity PARTY, previously designated USER AGENT or attorney of a PARTY may initiate DRP (a non-party, family member or agent may not). First is digital review, second is formal mediation and third is small claims / binding arbitration. For full information see the contract attachments: POLICY-DRP, POLICY-WARRANTY and TERMS

Below, please provide an honest and fair assessment of the reasons justifying your request for an adjustment. Please be accurate and concise. Misrepresentations or intentional exaggerations will not benefit your request. Please include as much of the following information (at a minimum):

 

The name or part number of the equipment you wish to be reviewed and adjusted,

 

the length of time the equipment was available for use during your event,

 

the length of time of your event,

 

if you provided the full number of setup, supervision and takedown persons required in your event contract,

 

any equipment substitution or additional event time/days that was offered. Please provide reasoning why such was not used if offered, and

 

unless CDW insurance was purchased, no weather related dispute or loss may be considered. Weather and all acts of God are the USER's responsibility exclusively.

Be sure to review the AGREEMENT TERMS AND CONDITIONS to avoid making a request outside the terms and conditions agreed to for labor and rental of property.

If this is a PHASE TWO or PHASE THREE initiation, you do not need to re-enter information already provided in an earlier phase.  YOU ARE LIMITED TO 2500 CHARACTERS (an internal processing error will be received if you exceed the form limit and you must then resubmit). Be concise and accurate. Extraneous, 3rd person, hearsay and/or  unsupported information or biasing comment is redacted before mediator review, so of no value.

 

CONFIRMATION (check this box). SUBMISSION ATTESTATION & SIGNATURE. I, the Complainant named above,  declare that I have examined this document (POLICY-DRP APPL 04/18/18) including accompanying attachments and submissions, and to the best of my knowledge and belief, it is true, correct, and complete. I affirm I am SIGNOR of and a PARTY to the EO contract and authorized to make this request. By pressing "Send" below, I: (1) request mediation by the DRP process in accordance with POLICY-DRP and shall abide by its requirements and determinations and (2) attach my signature to this document and cause it to become an attachment to the contract ID# given above.

 

 

  CAPTCHA. Please enter the following number:

CAREFUL!!!  IF YOU ENTER THE WRONG CAPTCHA YOUR REQUEST WILL BE DELETED AS SPAM. IT WILL NEVER BE SEEN....

Thank you for completing the DRP process. Please press the "Send Request" button below to begin PHASE ONE of the DRP process.